| Description |
| Manufacturer: | Hewlett Packard Enterprise |
| Manufacturer Part Number: | U7M42E |
| Manufacturer Website Address: | https://www.hpe.com/au/ |
| Brand Name: | HPE |
| Service Name: | Care Pack Proactive Care - Extended Service |
| Marketing Information: | HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure. |
| Product Type: | Service |
| Service Information |
| Service Main Type: | Maintenance |
| Service Sub Type: | Electronic and Physical |
| Service Characteristic: | Parts & Labour |
| Service Description: | 9x5xNext Business Day |
| Service Details: | - Updates HP software and select third party software at a predictable cost.
- Provides advantageous subscription savings on software updates.
- Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
|
| Provided Support: | - Repair
- Parts Replacement
- Phone Support
- New Releases Update
- Web Knowledge Base Access
- Remote Diagnosis
- Software Update
|
| Service Availability: | - 24 x 7 Phone Support
- 9 x 5 Repair
- 9 x 5 Parts Replacement
|
| Service Response Time: | - Next Business Day - Repair & Parts Replacement
- 2 Hour - Phone Support
|
| Service Location: | On-site |
| Service Duration: | 5 Year |
| Product Supported: | - HP 12504 AC Switch Chassis
- HP 12504 DC Switch Chassis
|